NOVANTIC — SHIPPING POLICY

GMS System | Last Updated: 5 October 2026 | United Arab Emirates

Novantic is operated by Nova Reach Digital LLC, licensed in Sharjah Media City Free Zone (Shams), Sharjah, UAE — License No. 2646233.01.

Shipping Destination

We currently ship within the United Arab Emirates only, covering all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Free Shipping on All Orders

We are pleased to offer free tracked shipping on all orders within the UAE — no minimum order value required. There are no hidden shipping charges. All prices displayed on our store include free delivery.

Order Processing Time

All orders for the GMS System are processed within 1–3 business days (Monday through Friday, excluding UAE public holidays) after receiving your order confirmation email. Your order is dispatched by our fulfillment partners, which may be located outside the UAE. You will receive a notification once your order has been dispatched.

During high-demand periods or promotional campaigns, processing may take slightly longer. We will communicate any delays promptly.

Estimated Delivery Times

Delivery to all emirates in the UAE typically takes 10–14 business days after dispatch. Because your order may ship from outside the UAE, customs clearance may occasionally add time. Remote areas within the UAE may require additional time.

All delivery timeframes are estimates only and are not guaranteed. Delivery times begin from the date of dispatch, not the date of order placement.

Order Tracking

Once your order has been dispatched, you will receive a confirmation message — via email or SMS — containing your tracking number. You can use this to track your package through the carrier's tracking portal.

Please allow up to 48 hours for tracking information to become active after receiving your dispatch notification.

Delivery Attempts and Undelivered Packages

Our carrier will attempt delivery during standard business hours. If you are unavailable at the time of delivery, the carrier may leave a notification and attempt re-delivery, or hold the package at a local facility for collection.

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept, you will be contacted to arrange re-delivery. Additional delivery charges may apply for re-delivery in such cases.

Incorrect Shipping Address

Please double-check your shipping address — including building name, flat number, and emirate — before completing your order. Novantic is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an address error immediately after placing your order, contact us as soon as possible by WhatsApp, chat, or email at yazanhasan130@gmail.com and we will do our best to update it before dispatch.

Damaged Packages

If your GMS System arrives damaged — including a damaged micro-needle roller device or a leaking ampoule — please contact us, ideally within 48 hours of delivery, with photos of the damage and your order number. We will arrange a replacement or refund in accordance with our Refund Policy.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a payment option within the UAE. COD orders are processed and dispatched within the same timeframes above. Please ensure you have the exact amount ready upon delivery. If you refuse a COD order or are unavailable for repeated delivery attempts, we may decline to offer COD on your future orders. Other available payment methods are shown at checkout.

Contact Us

For any questions about your shipment or our shipping policy, please contact us at:

Email: yazanhasan130@gmail.com

WhatsApp / Phone: +971 56 975 4308

Chat: the chat on our website

We reply within 24 hours.

Nothing in this Shipping Policy limits your rights under UAE Consumer Protection Law.