NOVANTIC — REFUND POLICY

GMS System | Last Updated: 5 October 2026 | United Arab Emirates

Novantic is operated by Nova Reach Digital LLC, licensed in Sharjah Media City Free Zone (Shams), Sharjah, UAE — License No. 2646233.01.

Contact: yazanhasan130@gmail.com | WhatsApp / Phone: +971 56 975 4308 | Chat: use the chat on our website

99-Day Money-Back Guarantee

Use your GMS System as directed for up to 99 days. If you don't see an improvement in your hair's thickness or shedding, send it back for a full refund, with no restocking fee. Your items do not need to be unused: opened or empty boxes and ampoules are accepted. The 99 days start the day your order is delivered.

If you purchased a Buy 2 Get 1 Free bundle, the refund is for the amount you paid for the bundle.

This guarantee is in addition to your rights under UAE Consumer Protection Law (Federal Law No. 15 of 2020 and its Executive Regulations).

How a Return Works

1. Contact us by email at yazanhasan130@gmail.com, on WhatsApp at +971 56 975 4308, or through the chat on our website. One line is enough, any time within the 99 days, with your order number. No phone call is required and there are no forms to fill in.
2. Post it back. We send you the return label and the return address on the same working day. Return shipping is covered by us.
3. Get refunded. Once we receive your return, your refund is sent to your original payment method (for Cash on Delivery orders, by bank transfer to the account details you give us), usually within 5 business days.

Return address: Nova Reach Digital LLC, Khalidiya, Abu Dhabi, United Arab Emirates. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us if the item is defective, damaged, or if you receive the wrong item. This includes any damage to the micro-needle roller devices or leakage of an ampoule during delivery. We recommend contacting us within 48 hours of delivery so we can resolve it fastest, and you can still use the 99-day guarantee at any time.

Under UAE Consumer Protection Law, you are entitled to a replacement or refund for products that do not conform to their described specifications or that are defective upon delivery.

Exceptions / Non-Returnable Items

Gift cards and store credit cannot be refunded or exchanged for cash. If an order is refunded under the guarantee, any free gift card issued with that order is cancelled.

Exchanges

The fastest way to get a different item is to return your order under the guarantee above and place a separate order. Please contact us to start.

Refunds

We will notify you once we have received your return and confirm your refund. Refunds go back to your original payment method (for Cash on Delivery orders, by bank transfer to the account details you provide), usually within 5 business days. Your bank or card issuer may need additional time to post it. All refunds are issued in UAE Dirhams (AED) for the full amount you paid. Original shipping charges, if any, are not refunded (shipping is free on every order).

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at yazanhasan130@gmail.com or on WhatsApp at +971 56 975 4308. We reply within 24 hours.

UAE Consumer Protection Rights

Nothing in this Refund Policy limits or excludes your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection or any other applicable UAE laws. If you believe your consumer rights have not been upheld, you may also contact the UAE Ministry of Economy or the relevant local consumer protection authority in your emirate.